Privacy Policy - Exceed Education Agency

1 Introduction

Welcome to Exceed Education Agency ("Exceed," "we," "our," or "us"). Exceed is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

As an educational consultancy specializing in connecting international students with Malaysian universities, we understand the importance of safeguarding your personal and academic information. This policy outlines our practices regarding data collection, usage, and protection.

2 Information We Collect

We collect the following types of information to provide you with our educational consultancy services:

Personal Data

This includes information you voluntarily provide to us, such as:

Full name, address, and contact details
Phone number and email address
Academic background and qualifications
Preferred universities and programs
Passport information and nationality
Financial information for visa processing

This information is essential for processing your application and providing our services effectively.

Non-Personally Identifiable Information

We may gather certain non-personally identifiable information that is not directly linked to your identity:

IP addresses and geographic data
Device type and operating system
Browser type and version
Website usage patterns and preferences
Nationality and language preferences

This information helps us improve our website and services for a better user experience.

3 How We Use Your Information

We use the collected information for the following purposes:

Application Processing: To process your university applications and facilitate admission procedures
Visa Assistance: To help with student visa applications and immigration requirements
Service Enhancement: To improve our website functionality and user experience
Communication: To provide updates on your application status and important deadlines
Personalization: To tailor our services to your educational preferences and needs

We may request feedback to improve our services and occasionally offer special promotions to our users. You can opt out of these promotional communications by following the instructions provided in our emails or by contacting us directly.

4 Data Sharing

We may share your Personal Data with:

Partner Universities: To help you obtain offer letters and secure admission
Immigration Authorities: For student visa processing as required by law
Third-party Service Providers: We appoint trusted partners to perform services on our behalf, such as:
- Web hosting and IT infrastructure
- Data analysis and reporting
- Marketing and communication services
- Document verification services

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5 Data Security

We take robust measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or any form of unauthorized use. Our security measures include:

Encryption of sensitive data during transmission and storage
Secure access controls and authentication procedures
Regular security assessments and vulnerability testing
Employee training on data protection and privacy
Physical security measures for our offices and data centers

We are committed to maintaining your trust and protecting your information throughout our engagement.

6 Cookies and Tracking Technologies

Currently, we use minimal cookies primarily for essential website functionality. However, we may implement additional cookies or tracking technologies in the future to enhance user experience. When we do so, we will update this Privacy Policy accordingly and provide you with appropriate consent mechanisms.

Our current cookie usage includes:

Session cookies for website navigation
Preference cookies for language and display settings

7 Your Rights

You have the following rights regarding your Personal Data:

Access: You can request access to the personal data we hold about you
Correction: You can request correction of inaccurate or incomplete data
Deletion: You can request deletion of your personal data, subject to legal requirements
Restriction: You can request restriction of processing in certain circumstances
Portability: You can request transfer of your data to another organization
Objection: You can object to processing of your personal data

To exercise your rights regarding your Personal Data or if you have any questions or concerns about our privacy practices, please contact us at info@exceededa.com or call us at +60 11-2713 3848.

8 Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this policy.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Significant changes will be communicated to you through our website or direct notification.

9 Legal Requirements

Regarding specific legal requirements or compliance with regulations related to data privacy, we are committed to following all applicable Malaysian laws and regulations, including the Personal Data Protection Act 2010, as well as international data protection standards relevant to our services.

We will disclose your personal information when required by law or in response to valid requests by public authorities (e.g., courts, government agencies).